A sample contract for providing supplementary text services to support seekers. Adapt the wording for your organization's service.

A list of commonly used chat and text acronyms with their meanings to support online communication.

Why text services are important, when to use text with a client, how to set and maintain boundaries and manage complex emotions and emergencies. Produced for a live OCRCC training.

Answers to frequently asked questions about providing supplementary counselling by text, including privacy and safety concerns, building rapport and managing challenging situations.

A sample email that a support provider might send to a support seeker describing Zoom video counselling support. Adapt the messaging to reflect your organization's service and process.

Why chat/text services are important, the security and rapport challenges with delivering this form of support and online counselling strategies. Produced for an OCRCC conference.

Answers to frequently asked questions about providing counselling by chat including privacy and safety concerns, building rapport and managing challenging situations.